The essential rural pharmacy: health, proximity, and technology with Elena Amaro (SEFAR)

General

The rural pharmacy: much more than just medicine

In the new episode of our podcast “Connecting the RURAL to the world”, Pedro Abad, CEO of Asteo Red Neutra, speaks with a guest who personifies the healthcare vocation in rural environments: Elena Amaro, head of institutional relations at SEFAR (Spanish Society of Rural Pharmacies).

Throughout the interview, they delve into the critical importance of these pharmacies for the survival of villages, the challenges of generational succession, and how technology has become an indispensable ally for health in sparsely populated Spain.

What is an essential rural pharmacy?

We often talk about rural pharmacy in general terms, but SEFAR makes an important distinction based on demographics and need. A pharmacy in a large town is not the same as one in a small village where the pharmacist is the only healthcare professional available 24/7.

Elena Amaro provides us with exact data on the current situation in Spain:

“In populations of fewer than 5,000 inhabitants, there are 4,400 or 4,200 pharmacies. SEFAR focuses primarily on the essential rural pharmacy, which we consider to be those in populations of fewer than a thousand; there are about 2,100 of them, representing 20% of the total. They are not many because there are a total of 22,000 pharmacies, but for us, it is the essential pharmacy, the rural pharmacy.”

The pharmacist as a cornerstone and “family”

One of the most moving points of the episode is the description of the human bond. In rural environments, the pharmacy is not just a dispensary; it is the gateway to the healthcare system and, often, a center for emotional and social support. Proximity removes the barriers between professional and patient.

As Elena explains, the pharmacist’s role goes far beyond dispensing:

“The pharmacist is there 24/7 and knows the neighbors. So, many times before going to the doctor, they come into the pharmacy to tell us what is happening to them. Of course, that connection—I don’t know if it’s connection, solidarity, or empathy that you have with people—is often what leads the patient to go to the doctor.”

This relationship transcends the professional, making the pharmacist part of the community’s intimate fabric:

“You become a bit like family to your patients, and your patients become a bit like family to you.”

Challenges: Economic viability and generational succession

The sector faces significant challenges. The economic sustainability of these small pharmacies and the lack of generational succession are the major concerns. Elena points out that the problem is not that the profession is unattractive, but that it is unknown to new graduates.

“I am sure that anyone who does an internship in a rural pharmacy or goes to a rural pharmacy and experiences it will fall in love because it is entirely vocational.”

However, vocation needs to be accompanied by sustainability. SEFAR advocates for models that, as seen in other European countries, compensate for the healthcare services provided by these essential pharmacies:

“Economic viability is the stumbling block. The issue is that, in the end, it’s about vocation. And vocation and economy… they don’t always go hand in hand.”

Technology and connectivity: Allies against isolation

At Asteo Red Neutra, we know that connectivity is a means to improve people’s lives. In the case of rural pharmacy, technology breaks professional isolation and allows for the implementation of advanced telemedicine services, such as the Telémaco project or the new initiatives with Semergen (SEMERGEN (Spanish Society of Primary Care Physicians)) that Elena mentions in the podcast.

Technology allows the rural pharmacist to stay connected, receive training, and offer better services regardless of geographical location:

“We must take advantage of technology for the good things.”

And she adds regarding the capacity for professional development in rural settings thanks to the network:

“If you have the technology, you can be connected to anything and you can develop the case. Well, it’s like everything. It’s a matter of will.”

An invitation to future pharmacists

The episode closes with a message of optimism and a clear invitation to students and new Pharmacy graduates to give the rural world a chance, an environment where quality of life and professional quality can go hand in hand.

“Try it. It has its good and bad points, like all jobs, obviously. But I believe that if you weigh them up, the good wins out.”

🎧 Don’t miss the full episode of “Connecting the RURAL to the world,” which you can watch and/or listen to on YouTube and Spotify to discover why the rural pharmacy is the heart of our villages.

 

Related content

Patricia Moreno Pacheco

Deployment Project Manager

Trained as an architect at the University of Seville and with international experience after her studies at the Leibniz Universität Hannover, she has a multidisciplinary technical profile. He stands out for his analytical capacity and leadership in telecommunications infrastructures, providing a highly consolidated strategic vision.

Her career began in civil architecture, working as a Municipal Architect and energy certifier. In 2017 she oriented her career towards the telco sector by joining Nokia as FTTx Network Design Engineer. For five years, he participated in large multinational deployments for operators in the USA, Italy, Chile, the Philippines and Germany. Later, at Inelcom, he took over team management and implementation support for the German UGG network, mastering the construction and last mile phases. All this international supervisory experience brought her to Asteo Red Neutra in 2023, where she manages field operations as Deployment Manager.

Away from blueprints and fiber optics, he is an active person who likes to enjoy his free time. He is passionate about climbing, paddle tennis and traveling, always looking for new environments to disconnect.

David Moreno Llorente

Director of Network Infrastructure and IT Systems

With more than 25 years of experience in the telecommunications sector in Spain, David has developed a solid track record of technical and operational excellence. His profile stands out for a clear focus on continuous improvement, results-oriented management and team management and development.

His career began in 1998 at UFINET, where for more than two decades he evolved professionally to consolidate his position as Director of Network Operation and Maintenance. During this period, he led strategic Engineering & Maintenance (E&M) projects, as well as service transformation and outsourcing initiatives, and performed transversal functions in the Operation and Maintenance units of the different countries in which the company operated, contributing to the standardization of processes and the improvement of operational efficiency.

In 2018, following the creation of Lyntia as an independent company from UFINET's infrastructure business, he continued his professional development as Director of the Operation and Maintenance units, both Access and Transport, providing a key strategic vision for the company.

All this experience in critical infrastructure management led him to Asteo Red Neutra in 2024, where he is currently in charge of the operational area as head of the company's Network Infrastructures and IT Systems.

Outside the professional sphere, David disconnects from technology through his passions: rally raids, scuba diving and cooking with his family.

Laura Díaz

Marketing and Communications Director

With 20 years of experience, Laura has developed the communication strategy for national and international companies. Since the official launch of ASTEO Red Neutra, she has led its communication and content strategy as an external consultant, until her incorporation to the team.

She started her career as a journalist in the IT sector. She specialised in Communication, advising companies in various sectors (banking, asset management, private equity, insurance and insurtech or telecommunications). She led Evercom's Financial Communication department, in charge of the area's growth strategy and the management of the team and clients.

She graduated in journalism from the Universidad Católica Andrés Bello, in Venezuela, took the ABC-UCM master's degree in journalism, and complemented her education with studies in International Business at Dublin Business School, and sustainability at the University of Cambridge.

Married to Santi, she is the mother of two children and, whenever she has some free time, she loves going swimming and to the cinema or enjoying long dinners with friends.

Alfonso García

Director of Business Development and Operations

A Telecommunications Engineer from the Polytechnic University of Madrid and PDD training at the University of Navarra IESE, he has more than 20 years of experience in Telecommunications in leading companies, leading the development of fibre infrastructures and management work in the commercialisation of fibre optic networks.

He began his experience in the Telecommunications Sector in Engineering, Technology and Deployment Departments of data and fibre networks in companies such as Payma Comunicaciones, Iberdrola Ingeniería y Consultoría and Madritel Comunicaciones. After this first technical stage, he developed his more commercial experience in the Iberdrola Group, taking over the Commercial Management of Iberdrola's Fibre Optic Network for Telecommunications Operators for 15 years. Before joining ASTEO Red Neutra, he was an advisor to CableRunner Iberica’s president and Commercial Director of GTD Spain, a Dark Fibre Neutral Operator for National and International Operators and DataCenters in Spain.

Alfonso is convinced of the potential of fibre networks, so he decided to focus his career on this technology from the very beginning.

A father of two, a lover of gastronomy and cooking, he is happy to cook on weekends for his family and friends. In love with skiing in winter and water sports in summer.

Luis Rodríguez

Luis Rodríguez

ASTEO’s CFO and HR Director

With more than 7 years of experience, he has worked in the financial departments of international companies, mainly in SICE CANADA INC (ACS Group Company) based in Toronto and Golden Agri-Resources (Sinarmas Group Company, listed on the Singapore Stock Exchange).

As Chief Financial and Human Resources Officer of SICE Canada Inc, he was responsible for managing the acquisition of capital assets, negotiating financial products with banks and financing entities, preparing and reporting the EEFFs to the parent company and ensuring regulatory compliance, among many other responsibilities.

Luis holds a degree in Economics from the University of Seville and an MBA from the University of Cadiz. In his free time he likes to practise all kinds of sports, especially crossfit and downhill.

Manuel Garnelo

Manuel Garnelo

ASTEO’s CTO and Chief Operating Officer

Responsible for the Engineering and Technology, Deployment and O&M (Operation and Maintenance) Departments. He has more than 20 years of experience in the telecommunications sector. Manuel has been responsible for FTTH deployments at Lyntia, Director of the Central Delegation at Verne, Head of FTTH deployments at Ericsson in the Mediterranean region and of the FTTH Centre of Excellence in Spain.

A Telecommunications Engineer from the Polytechnic University of Madrid, he is an enthusiast of the right of people to have a broadband connection and of the connected society.

Married to Teresa and father of two daughters, in his spare time he repairs and collects old radios and gramophones: if you have a lamp radio and you want to get rid of it, don't throw it away! He will take care of them. He will take care of them.